Questions
The things people ask us.
Getting started, your domain, moving an existing site over, enquiries, payments and plans. If your question isn’t here, write to us: a real person reads it and replies within one business day.
Getting started
Trying it, and what we need from you.
- How does the 30 days free work?
- You get 30 days on the plan you choose, with every feature of that plan switched on and no card needed. It covers building the site yourself; a build by our team is separate and quoted first. At the end, add your payment details to carry on or simply cancel.
- Do I need to be technical?
- No. The templates are already mobile-ready, hosting and SSL security are handled for you, and there is nothing to install. If you get stuck, write to us and we’ll walk you through it.
- Can I build it myself, or do you build it for me?
- Either. Every plan gives you templates and an editor, and that route is free for 30 days with no card. If you would rather not touch it, our team designs and builds the site for you: that is quoted for the work involved, and your monthly plan runs it once it is live.
- What do you need from me to start a build?
- What you sell, who your customers are and what the website should do for them. Any logo, photos or wording you already have helps, and your dedicated contact will ask for anything else we need as we go.
- How long does a build take?
- We agree a timeline with you at the start. Once we have your information we build to that date and leave time for changes before launch.
Your website
Domains, moving over and making changes.
- Can I use my own domain?
- Yes, on any paid plan, with SSL included. During your 30 days free your site runs on a fleeksite.com address, then you connect your own domain when you subscribe.
- I already have a website. Can you move it?
- Yes. Our team brings your existing content across to FleekSite and plans the switch with you, so you are not starting from an empty page.
- What happens to my old links?
- They keep working. The addresses your customers saved, and the ones search engines already know, are pointed at the matching pages on your new site.
- Can I edit the site myself after it launches?
- Yes, on every plan. Change your pages and posts from your dashboard, see exactly how a change looks before it goes live, and restore an earlier version if you prefer it.
- Will it work properly on phones?
- Yes. Every template is built for phones first, and search engine optimisation is included so people nearby can find you. On Premium your site also installs on a phone like an app and keeps working offline.
Enquiries and payments
What happens when someone gets in touch.
- How do I hear about a new enquiry?
- On Regular and Premium, every enquiry arrives in your WhatsApp and your email within seconds, with the person’s name, their number and the pages they were reading. You reply from your phone like any other chat.
- Where are my enquiries kept?
- Each one is saved in your dashboard as well as sent to you, so nothing depends on a single phone. A good one can be published on your site as a testimonial or a listing.
- Can I take payments on my website?
- Yes, on every plan. Customers pay online on your own site and the order lands in your dashboard, and prices can be shown in JMD and USD side by side.
- Can my customers have their own accounts?
- Customer accounts come with Regular and Premium, so the people who buy from you can sign in and reorder. Team accounts, for the people who work with you, are on Premium, along with subscriptions and memberships.
- Do emails to my customers look like they came from me?
- Yes. The emails your website sends go out in your own branding rather than ours.
Plans and billing
Changing, cancelling and what stays yours.
- Can I change plans?
- Yes, at any time. Move up when your business needs more and down when it needs less, and your pages, posts and enquiries carry on through the change.
- How do I cancel?
- Cancel whenever you like. We never lock you in, and during your 30 days free there is nothing to stop, because we never took a card.
- Is there a student price?
- Yes. Students save 50% on Starter with a valid student ID. Get in touch and we’ll apply it to your account.
- Can I get a plan that isn’t on the list?
- You can add single features from a higher plan to your own for a small fee. If your business needs something the three plans don’t cover, we build custom plans, so tell us what you are trying to do.
- What happens to my content if I leave?
- It stays yours. We make it easy to take your pages, posts and enquiries with you, and nothing is held back to keep you on a plan.
Full prices and a feature by feature comparison are on the plans page.
Still stuck
Ask us. A real person replies.
The help centre is open any time. For anything it doesn’t cover, write to our team and we reply within one business day.
Rather talk it through? Send us a note and a real person answers, usually the same day.
30 days free
Ready when you are.
Try any plan free for 30 days. No card needed, and a real person is here if you need one.